Privacy Policy

1. Introduction

PledgeCards ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our software service (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you use the Service, you may provide us with information including:

• Account information (name, email address, phone number, organization details)
• Member and donor information that you enter into the system
• Payment and financial transaction data
• Communications you send to us
• Any other information you choose to provide

2.2 Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, actions taken within the Service)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect solely for the purpose of providing and improving the Service. Specifically, we use your information to:

• Provide, operate, and maintain the Service
• Process transactions and manage subscriptions
• Send you administrative communications, updates, and support messages
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1 We Do Not Sell, Rent, or Share Your Data

We do not sell, rent, or share your personal information or client data with third parties for their marketing purposes. Your data remains yours.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service, such as:

• Cloud hosting and infrastructure providers
• Payment processors for handling transactions
• Email service providers for sending communications
• Analytics providers to help us understand Service usage

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

4.4 Business Transfers

If PledgeCards is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you terminate your subscription, you may request an export of your data. After a reasonable grace period following termination, we will delete or anonymize your data unless we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have certain rights regarding your information, including:

• Access: You can access your account information and data through the Service at any time
• Correction: You can update or correct your information through your account settings
• Deletion: You can request deletion of your account and data by contacting us
• Export: You can request an export of your data in a portable format
• Opt-out: You can opt out of marketing communications by following the unsubscribe instructions in emails

To exercise these rights, please contact us at the email address provided below.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Data Transmission and Third-Party Services

To provide and operate the Service, we use third-party service providers for infrastructure, hosting, and other technical services. In the course of providing these services, your information may be transmitted through servers and network infrastructure located in various regions, including international hubs operated by these third parties.

We work with reputable service providers who implement appropriate security measures to protect your data during transmission and storage. However, the nature of cloud-based services means that data may pass through multiple jurisdictions as part of normal operations.

By using the Service, you acknowledge and consent to the transmission of your information through third-party infrastructure as necessary to provide the Service to you.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We may also send you an email notification of significant changes. Your continued use of the Service after changes are made constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@pledgecards.io
Support: support@pledgecards.io
Website: pledgecards.io